Terms & Conditions

Last Updated: June 2026

Welcome to Westag. These Terms & Conditions govern your use of our website and services. By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Westag

Westag is a Pakistan-based manufacturer and supplier of uniforms, workwear, and custom apparel solutions. We provide products and services for hospitals, educational institutions, security companies, hotels, restaurants, industrial organizations, corporate businesses, and other commercial clients.

2. Acceptance of Terms

By accessing this website, submitting inquiries, requesting quotations, placing orders, or using any services offered by Westag, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

3. Products and Services

Westag offers:

• Uniform manufacturing
• Corporate apparel production
• Industrial workwear solutions
• School uniforms
• Hospital and healthcare uniforms
• Hospitality uniforms
• Security uniforms
• Custom garment manufacturing
• Bulk wholesale apparel supply

All products and services are subject to availability and production capacity.

4. Quotations and Pricing

All quotations provided by Westag are subject to change without prior notice unless otherwise stated in writing.

Prices may vary based on:

• Quantity ordered
• Fabric selection
• Design complexity
• Branding requirements
• Customization requests
• Market fluctuations in raw material costs

A quotation does not constitute a binding agreement until confirmed by both parties.

5. Orders and Production

Once an order has been confirmed and approved, production will commence according to the agreed specifications.

Customers are responsible for reviewing and approving:

• Designs
• Artwork
• Measurements
• Color selections
• Product specifications

Westag shall not be held responsible for errors approved by the customer prior to production.

6. Custom Orders

Custom-manufactured products are produced according to customer-provided specifications.

Due to the personalized nature of custom orders:

• Orders cannot be canceled once production has started.
• Design modifications may result in additional costs.
• Production timelines may change depending on revisions or customer approvals.

7. Payment Terms

Payment terms shall be communicated during the quotation and order confirmation process.

Westag reserves the right to:

• Require advance payments or deposits.
• Suspend production for overdue payments.
• Withhold shipment until payment obligations are fulfilled.

All payments must be made using approved payment methods agreed upon by both parties.

8. Delivery and Shipping

Estimated delivery dates are provided in good faith and are subject to:

• Production schedules
• Material availability
• Shipping carrier performance
• Customs or regulatory delays
• Force majeure events

Westag is not liable for delays caused by circumstances beyond its reasonable control.

Risk of loss transfers to the customer upon delivery or shipment, depending on the agreed shipping arrangement.

9. Product Variations

Customers acknowledge that minor variations may occur in:

• Fabric texture
• Dye lots
• Color shades
• Measurements
• Printing or embroidery positioning

Such variations are standard within the garment manufacturing industry and do not constitute defects.

10. Returns and Exchanges

Custom-made and personalized products are generally non-returnable and non-refundable unless:

• The product received differs significantly from the approved specifications.
• Manufacturing defects are identified and verified.

Any claim regarding defects or incorrect products must be submitted within seven (7) days of receiving the order.

Westag reserves the right to inspect and verify all claims before approving replacements or corrective action.

11. Intellectual Property

All website content, including but not limited to:

• Logos
• Graphics
• Images
• Product descriptions
• Text content
• Website design elements

are the property of Westag or its licensors and are protected under applicable intellectual property laws.

Unauthorized reproduction, distribution, or use is strictly prohibited.

12. Customer Materials

Customers may provide logos, artwork, designs, trademarks, or other materials for customization purposes.

By submitting such materials, customers represent and warrant that:

• They own the rights to the materials; or
• They have obtained the necessary permissions to use them.

Westag shall not be responsible for any intellectual property disputes arising from customer-supplied materials.

13. Website Use

Users agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to systems or data.
• Distribute malicious software.
• Interfere with website functionality.
• Submit false or misleading information.

Westag reserves the right to restrict or terminate access to users who violate these terms.

14. Limitation of Liability

To the fullest extent permitted by law, Westag shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of business opportunities
• Data loss
• Business interruption

Our total liability shall not exceed the amount paid by the customer for the relevant order.

15. Force Majeure

Westag shall not be held liable for delays or failures resulting from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fires
• Strikes
• Government actions
• Pandemics
• Supply chain disruptions
• Transportation interruptions

16. Third-Party Links

Our website may contain links to third-party websites for convenience.

Westag does not control, endorse, or assume responsibility for the content, policies, or practices of third-party websites.

17. Privacy

Any personal information submitted through our website is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

18. Modifications

Westag reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website constitutes acceptance of any revised terms.

19. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of this website or related business transactions shall be subject to the jurisdiction of the competent courts of Pakistan.

20. Contact Information

For questions regarding these Terms & Conditions, please contact:

Westag

Website: https://westag.com.pk

Email: info@westag.com.pk

Business Hours: Monday – Saturday